Generational Diversity and Customer Service – Are there different expectations across the generations?

Christine Nielsen

What does it mean when you serve different generations? Traditionalists, Baby Boomers, Gen X, Gen Y and Gen Z have different expectations about customer service and how professionalism presents itself. This webinar overs who we are, what experiences and global situations shaped our values and beliefs and how we carry these with us at home, to work and through our volunteer experiences. Tips and tricks will be shared as we find a way to be heard and respected.

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